Returns & Refunds

Our 30-day happiness promise

We want you and your cat to love what you ordered. If something isn't right, contact us within 30 days of delivery at bandakyoussef777@gmail.com with your order number and we'll make it right.

Damaged, defective or wrong item

Send us a photo or short video of the problem. We'll send a free replacement or a full refund — in most cases you won't even need to send the item back.

Changed your mind

Items must be unused, clean and in their original packaging. Contact us first and we'll send you the return address. Return shipping is paid by the customer. Once we receive the item, we'll refund you within 5 business days.

Items we can't accept back

For hygiene reasons, used grooming items (brushes, nail grinders) can't be returned unless they're defective.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Lost packages

If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund.